How to access Wellbeing Lincs 

 
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Can anyone access the service?

Anyone aged 18 or over can access Wellbeing Lincs; where they meet four or more of the eligibility criteria.

 

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Is the service free?

The core element of Wellbeing Lincs’ service is free – the tailored package of support, advice and guidance. However, some things require us to carry out an assessment to determine what extra help you need. There may be a charge for aids, adaptations, telecare and response.


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How do I contact the service?

Call: 01522 782140

If you are supported by a charity, support agency or other national or local organisation they can contact us on your behalf.


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What will happen?

Following an initial, brief phone assessment, a Trusted Assessor will conduct a home visit, usually within a week.

A Support Worker will develop a package of help, advice and guidance to support you in meeting your needs and assist you over a period, of up to 12 weeks.

Charged-for aids and adaptations can be installed and resettlement support given following hospital discharge to assist you in your independent living.


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Is the service confidential?

To give you the best possible advice and support we may need to talk to other agencies. We will always ask for your permission to share your information with others.


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Does the service provide personal care?

Wellbeing Lincs does not provide personal or medical care or health assessments.

We do not help with:

  • Getting up and/or going to bed
  • Dressing
  • Washing or having a bath
  • Using a toilet or other personal hygiene
  • Eating and drinking
  • Domestic help (such as washing up and laundry)
  • Services provided by doctors or medical professionals

If you need these services, please contact Adult Care on 01522 782155 or speak to your GP.


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What if I am not happy with the service?

You should contact us straight away if you are not happy with the service and we will do our best to sort out the problem.


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Can I refer a family member who doesn’t live in my area?

Wellbeing Lincs operates across the whole of Lincolnshire. The same level of service is offered regardless of location, to everyone who meets the eligibility criteria.

As long as your family member is happy for you to contact us, you can refer them to us. We will need to contact them directly to confirm this.